Shipping Policy
We aim to make every order as straightforward as possible. This Shipping Policy explains how orders placed through BEX Merch are processed and delivered.
1. Order processing
Orders are processed after payment has been successfully received.
We aim to dispatch orders as soon as reasonably possible.
Processing times may vary depending on product availability, order volume, limited releases, holidays and other circumstances.
If an unexpected delay significantly affects your order, we will make reasonable efforts to inform you.
2. Shipping destinations
We ship to the destinations available during checkout.
Available destinations may vary depending on the product, destination and applicable shipping restrictions.
If a destination is not available during checkout, we are currently unable to offer delivery there.
3. Shipping costs
Applicable shipping costs are displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the destination, shipping method and order.
No additional mandatory shipping charge will be imposed after your order has been placed unless otherwise agreed or required by law.
4. Delivery times
Estimated delivery times are displayed during checkout or communicated with your order where applicable.
Delivery estimates are not guaranteed unless a specific delivery date has been expressly agreed.
Delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, strikes, severe weather and other disruptions.
Unless another delivery period has been agreed, applicable Belgian consumer law provides for delivery within 30 days of the conclusion of the contract.
5. Tracking
Where tracking is available, you may receive tracking information by email.
Tracking information is provided by the applicable delivery provider and may take some time to update after dispatch.
6. Delivery address
You are responsible for providing a complete and accurate delivery address.
If an order cannot be delivered because an incorrect or incomplete address was provided, we will make reasonable efforts to assist in resolving the issue.
Additional delivery costs may apply where a parcel must be reshipped due to incorrect information provided by the customer.
7. Lost or damaged orders
If your order appears to be lost or arrives damaged, please contact us at thenewmonarchyworldwide@gmail.com as soon as reasonably possible.
Please include your order number and, where applicable, photographs of the damaged packaging or product.
We will investigate the issue and take the appropriate action.
Where applicable law places responsibility for the goods on us during delivery, your statutory consumer rights remain unaffected.
8. International orders
For orders delivered outside the European Union, customs duties, import taxes or other charges may apply depending on the destination.
Where applicable, such charges may be payable by the recipient.
Customs processing times are outside our control.
9. Pre-orders and delayed products
If a product is a pre-order or has a specific future dispatch date, this information will be displayed before purchase.
Where an order contains products with different availability dates, the applicable dispatch arrangements will be communicated where necessary.
10. Contact
For questions about shipping or delivery, contact:
Bex
thenewmonarchyworldwide@gmail.com
Brusselsestraat 46, Bus 0301, 3000 Leuven, Belgium