Returns, Refunds & Right of Withdrawal
This policy explains the rules applicable to cancellations, returns, refunds and defective products purchased through BEX Merch.
Nothing in this policy limits or excludes any mandatory rights you have under applicable consumer protection law.
1. Right of withdrawal
If you are a consumer in the European Union purchasing products online, you generally have the right to withdraw from your purchase within 14 calendar days without providing a reason.
For goods, the withdrawal period generally begins on the day you, or a third party designated by you other than the carrier, physically receive the goods.
Where an order is delivered in several shipments, the applicable withdrawal period begins when you receive the final goods or part of the order.
2. How to exercise your right of withdrawal
To exercise your right of withdrawal, you must clearly inform us of your decision before the withdrawal period expires.
You can contact: thenewmonarchyworldwide@gmail.com
Please provide:
- Your name
- Order number
- The product or products you wish to return
- A clear statement that you wish to withdraw from the purchase
You do not need to provide a reason.
3. Returning products
After informing us of your withdrawal, you must return the relevant goods without undue delay and generally no later than 14 days after communicating your decision.
Unless otherwise required by law or agreed by us, you are responsible for the direct cost of returning the goods when exercising the right of withdrawal.
We recommend using a tracked delivery service and keeping proof of postage.
4. Condition of returned products
You may handle and inspect the goods to the extent reasonably necessary to establish their nature, characteristics and functioning.
You may be responsible for any diminished value resulting from handling beyond what is reasonably necessary for such inspection.
Where reasonably possible, products should be returned with their original components and packaging.
This does not affect your statutory rights concerning defective or non-conforming products.
5. Refunds
When you validly exercise your right of withdrawal, we will refund the payments received from you in accordance with applicable law.
This includes the cost of standard delivery offered by us.
We are not required to reimburse additional costs resulting from your choice of a more expensive delivery method than the least expensive standard delivery option offered.
We may withhold the refund until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.
Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed.
6. Exceptions to the right of withdrawal
The statutory right of withdrawal does not apply in every situation.
Applicable exceptions may include products that are made to your specifications or clearly personalised, as well as other categories excluded by applicable law.
Where an exception applies to a particular product, this will be communicated before purchase where required.
7. Defective, damaged or incorrect products
If you receive a product that is defective, damaged, incorrect or otherwise does not conform to the contract, please contact us at: thenewmonarchyworldwide@gmail.com
Please provide your order number and, where useful, photographs or other information showing the issue.
We will assess the issue and provide the remedy required under applicable consumer law.
Depending on the circumstances, the appropriate remedy may include repair, replacement, price reduction or refund.
Consumers purchasing goods from a professional seller in the EU benefit from a minimum two-year legal guarantee for goods, subject to applicable national rules and conditions.
8. Return costs for defective products
Where a product is defective or does not conform to the contract and applicable law requires us to bear the return costs, we will cover the applicable reasonable return shipping costs.
We will provide instructions for returning the product.
9. Exchanges
We may offer exchanges where appropriate.
However, an exchange does not limit any statutory right you may have, including your right of withdrawal or legal guarantee rights.
10. Sale and discounted products
Discounted products are subject to the same mandatory consumer rights as products sold at full price.
A discount does not remove or reduce your statutory rights.
11. Refund timing
Refunds will be processed within the time limits required by applicable law.
Where the law permits us to delay a refund until returned goods have been received or proof of return has been provided, we may do so.
12. Contact
For returns, refunds or questions about an order:
Bex
thenewmonarchyworldwide@gmail.com
Brusselsestraat 46, Bus 0301, 3000 Leuven, Belgium
Please do not send a return to an address other than the return address or instructions provided by us.
13. Statutory rights
Nothing in this policy limits, excludes or replaces any mandatory rights available to consumers under applicable law.
If any provision of this policy conflicts with a mandatory consumer protection rule, the mandatory rule will apply.