Refund Policy

This Refund Policy explains how we handle returns, exchanges, and refunds for BEX merchandise purchased on bexmusic.eu.

General returns and exchanges

We do not accept general returns or exchanges. All sales are final once an order has been placed, so please review your order carefully before completing checkout.

Faulty or incorrect items

If you receive a damaged, defective, or incorrect item, contact us within 14 days of delivery at thenewmonarchyworldwide@gmail.com. Include your order number and clear photos of the issue. If we confirm the problem, we will offer a replacement or refund.

How refunds are processed

Approved refunds are returned to the original payment method used at checkout. Processing times depend on your bank or card issuer and may take 5–10 business days to appear.

Non-returnable items

For hygiene and security reasons, worn or used items, digital goods, and event tickets are not eligible for refund unless they are faulty or incorrectly supplied.

Questions

For any questions about this policy, email thenewmonarchyworldwide@gmail.com.